Welcome to KEEN ESSENCE LLC’s FAQ page! We hope the following questions and answers will help you better understand our products and services. If you have any further questions, please feel free to contact us.
Do you support international shipping?
No, currently KEEN ESSENCE LLC only supports shipping within the United States. We do not offer international shipping services.
How long does it usually take for my order to ship?
All orders will be processed within 1-3 business days after payment confirmation. After shipment, you will receive a confirmation email with tracking information. Shipping time is typically 3-7 business days, depending on the destination.
Can I return or exchange items?
All products are for one-time sale only and cannot be returned or exchanged after purchase unless the product is defective or incorrectly shipped. For details on returns, please see our Refund and Returns Policy.
How do I confirm my order?
Once you have completed your purchase and made payment, you will receive an order confirmation email with order details and an order number. If you haven’t received a confirmation email, please check your spam/junk mail folder or contact us for assistance.
How do I track my order?
After shipment, you will receive a confirmation email containing tracking information. You can use this link to track your order status.
What payment methods do you accept?
We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express). All orders must be paid for using the payment methods available on the website.
What should I do if the product is defective?
If you receive a defective product or it does not match your order, please contact us within 5 business days of receiving the product. We will provide a refund or replacement solution depending on the circumstances.
Can I modify or cancel my order?
Once an order is processed, you cannot modify or cancel it. If you need assistance, please contact us as soon as possible, and we will do our best to assist you.
How do I contact customer service?
If you have any questions or need further assistance, please contact us at:
Tel: (339) 565-8284 Email: [email protected] We will get back to you as soon as possible and provide the necessary help.
