Thank you for choosing KEEN ESSENCE LLC. To ensure your satisfaction with this purchase, we offer the following refund and return policy. Please read carefully to understand the relevant regulations.
One-Time Sale All products are for one-time sale only. Once the order is confirmed and shipped, the purchased product is considered a final sale and no returns or exchanges are accepted unless the product is defective or incorrectly shipped.
Product Defects or Errors If you receive a defective product or it does not match your order, please contact us within 5 business days of receiving the product. We will provide a refund or replacement solution depending on the circumstances. Please note:
All returns must be in the original packaging and unused.
You will need to provide proof of purchase, such as an order number or receipt.
Refund Processing Refunds will be processed according to the original payment method. Once the return is confirmed, we will process the refund within 7-10 business days.
The refund amount will deduct any related shipping costs (if applicable).
Shipping Costs
Please note that all shipping costs (including return shipping costs) are the responsibility of the customer unless due to product defects or incorrect shipment.
Contact Us
If you have any questions about our refund and return policy or need to request a refund, please contact us as follows:
Tel: (339) 565-8284 Email: [email protected] Address: 7404 CARDINAL CT RIVERDALE GA 30274 We will process your request as soon as possible and ensure you receive a satisfactory solution.
